Gaya APA
Gaspersz, V.
(2003).
ISO 9001: 2000 and continual quality improvement
.
Jakarta:
Gramedia Pustaka Utama.
Gaya MLA
Gaspersz, Vincent.
"ISO 9001: 2000 and continual quality improvement".
Jakarta:
Gramedia Pustaka Utama,
2003.
Text.